FAQ | CraftLabs

How does CraftLabs protect my intellectual property?

At CraftLabs, safeguarding your intellectual property is paramount to us. Every drawing, sketch or file you submit to our platform is meticulously protected. We ensure complete security by storing all digital assets, including models and drawings on AWS servers, adding an extra layer of protection for your invaluable intellectual property. Upon placing your order, only the designated provider responsible for manufacturing your part gains access to it's drawings. All workshops within our network are bound by contractual agreements to uphold the confidentiality of your IP. Should you necessitate a tailored non-disclosure agreement (NDA), please reach out to us at sales@craftlabs.co.uk
How can CraftLabs offer a better lead time than my local supplier?

Through the efficiency and management of our manufacturing network. With this scale and variety of manufacturing processes, we can always offer a reasonable lead time.
What type of file formats do you accept?

You can upload a variety of CAD file formats including STEP, STP, SLDPRT, STL, OBJ, IPT, 3DXML, CATPART, PTC, PRT, SAT and DXF, among others. Additionally, you can also submit PDF files for technical drawings.
Can CraftLabs 3D print metal?

Yes and a variety of them, stainless steel, aluminium, titanium and more. We also offer a variety of metal 3D printing processes depending on your project needs.
Does CraftLabs have any hidden costs or subscriptions?

No. CraftLabs is free to use to get online quotes. There are no recurring charges for using CraftLabs services.
I need to reverse engineer my part. can CraftLabs make a CAD file for me according to my specifications?

We specialise in offering 3D scanning services but depending on your project we can recommend a qualified CAD engineer to design files for you.
Why should I order from CraftLabs?

Our service at CraftLabs offer you ease, convenience and innovation. We can offer processes and materials you won't find from our competitors. Thanks to our network of manufacturing partners and our dedicated team available to you throughout the entirety of your order.
Can CraftLabs provide me with an NDA?

Yes, there are two methods for you and CraftLabs to work with a Non-Disclosure Agreement (NDA). - Your company already has an NDA you wish us to agree to. - CraftLabs can provide you with an NDA you can review and sign. Please contact sales@craftlabs.co.uk if you wish for an NDA to be in place before discussing your project.